Defective or Damaged Items
We will only replace products that are received damaged or are confirmed to be defective. If you believe you have received a defective item, please contact our customer support team within 48 hours of delivery. To process your replacement request, please provide:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
Once your claim has been reviewed and approved, we will arrange a replacement for the defective item.
No Refunds
All sales are final. We do not offer refunds for any products purchased through our website.
Non-Returnable Items
For quality assurance and safety reasons, we do not accept returns or exchanges for:
- Products that have been opened or used
- Items returned due to a change of mind
- Incorrect orders placed by the customer
- Products that have been improperly stored or handled after delivery