Returns window
Add the statutory basis explicitly: “Under the Consumer Contracts Regulations 2013, you have the right to cancel your order for any reason within 14 days of delivery. To request a refund once a product has been opened, we rely on the regulations' exemption for goods that cannot be resold once unsealed for health-protection reasons — tell us why this doesn't apply to your order if you disagree.” Include the model cancellation form or a working cancellation link.
Damaged or incorrect items
If your order arrives damaged or contains the wrong items, contact us within 48 hours of delivery with your order number and photos of the issue. We will arrange a replacement or full refund at no cost to you.
How to request a return
- Contact us via the contact page with your order number
- We will confirm eligibility and provide a return address
- Return the items securely packaged; we recommend tracked shipping
- Refunds are issued to the original payment method within 5–10 business days of receiving the return
Non-returnable items
Opened or unsealed products, products stored incorrectly after delivery, and items returned more than 14 days after delivery are not eligible for refund.